Hi and welcome
Can you tell me the total available space available on the system that you are trying to compile videos on?
What errors are you getting when you try to compile?
Okay, how many hard drives do you have installed on that computer?
Okay, let me know when you return.
This website is used to diagnose the problem you are having on your computer.
I'm not sure how much you paid for this session, however, we cannot provide any upgraded software, that will have to be purchased from the software manufacturer.
We can review the error messages you are receiving on your current setup if you would like.
What errors are you getting when you try to use the software on your computer?
A full upgrade to the latest software will most likely resolve any issues you are having. Also, if you purchase Version 19, you will get access to their free online technical support.
With that, you'll be able to discuss problems with the software directly to the software manufacturer
Ok, allow me to provide you with the information to request a full refund. I cannot process refunds on my end.
New Zealand 0800-452-621
Please phone that number and request a full refund.
Have a great day.