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Hello! My name is*****
Please tell me which Windows version is installed on your computer.
I need additional information to help you solve the problem. That is why I asked which Windows version was installed on your computer.
I cannot provide an answer without knowing all the necessary information.
Since it looks like you want an immediate solution, I would like to start remote desktop assistance to your computer so that I can see the problem myself and help you solve it.
Let me if you would like that.
If you would like to cancel, let me know here.