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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have Windows 10 on a new laptop computer. Whenever I click

Customer Question

I have Windows 10 on a new laptop computer. Whenever I click on certain links, I get get a screen that says "This app can't open. Your trial period for this app has expired. Visit the Windows Store to purchase the full app." It then has a lighted instruction "Go to the Store" but when I clicked it, it just disappears and doesn't connect me with the store.
I would be glad to get the app, but I have no idea what it is. The screen that opens up says "Windows Edge" at the top but I can't find that app.
Submitted: 1 year ago.
Category: Computer
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 1 year ago.
Why do you need to access my computer. Don't you know what this problem is?
Expert:  Shefin replied 1 year ago.

Hi,

I apologize that I did not understand the issue properly.

Is the issue with a specific app? Or you cannot open any of the Windows 10 apps?

If I can access your computer, I can help you resolve the issue from my side, while you watch.

Thank you.

S H E F I N

Customer: replied 1 year ago.
Never mind. I will try to find someone who understands my problem.
Expert:  Shefin replied 1 year ago.

Hi,

Can you let me know the following?

Are you not able to open any websites/links? Is Microsoft Edge not working?

If yes, have you tried installing Mozilla Firefox or Google Chrome?

Thank you.

S H E F I N

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