I am the person that will be helping you today.
May I ask for the full model name of your mp3 player?
I will be standing by.
Thank you very much for the update. You don't need any software for this device. You can simply plug it into the computer and copy the songs over. The instructions for doing all of this are found on the following page: http://kb.sandisk.com/app/answers/detail/a_id/1531/session/L2F2LzEvdGltZS8xNDQ2OTIzNzM2L3NpZC81ZzJUZVdBbQ%3D%3D
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