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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma’am please provide the following details so that I can understand the issue you are facing more clearly 1. What is the make and model of the PC?
2.Which is the operating system installed in the PC.Is it windows Xp,Windows Vista, Windows 7, windows 8, Windows 10 or any other
3.Is the volume icon on the system tray which is on the lower right corner of the screen X marked?
Note: - Please keep this conversation/Chat page opened to view my replies quickly.To reply back to me use the reply box below.
Thank you for the details.
Is this a desktop or laptop PC?
Did this sound issue started after you upgraded it to windows 10?
Thank you.Most likely this is a compatibility issue with your desktop's sound driver and windows 10,we will check it
Could you please check on the front or back on the HP tower to find out the model? example for a model is HP Pavilion 17-f002na
Thank you but sorry to say that i cannot find the HP details using that model.
May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=e3a7c81f-c1fc-4f4b-8f34-e0e2e1e9b53d that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Sir/Ma'am it seems i got disconnected from the PC,Did the PC shut down or restart ?
Sir i didn't get any reply from you after i got disconnected from remote support.
Could you please let me know the status of the sound issue on your PC.