Hello, and thank you for choosing JustAnswer.com
I think you may be missing the correct DRIVER for the DVD drive.
As with ALL hardware, DVD drives included, there are device drivers that are required to allow the hardware (DVD drive in this case) to function properly.
Now, Windows DOES have some generic device drivers, that may appear to have allowed the hardware to work properly, but in some cases the generic device driver is NOT sufficient enough. In those cases you need to get the OFFICIAL device drive for the particular hardware.
So, you need to visit the manufacturer website FOR the DVD drive. ie. Toshiba, Memorex, Fujitsu...etc etc.
Then fidn the correct driver for YOUR operating system, then download and install.
Due to the complexity of the issue you are describing, it would take a lengthy series of back and forth to troubleshoot your issue. It is an additional charge, but it is VERY worth it. Because it usually resolves the issue very quickly, and offers an opportunity to see how an expert interacts with a PC, lending to a small learning experience.I will connect to your computer, and fix the issue while you watch, if you accept my proposal for remote tech support.
Yup, you are correct.
go ahead and get your list together.
Hello Mark, I wanted to follow-up with you.
Are you able to get a list of Q's together?
Or did you change your mind about using this service?