How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I know enough about computers to make me very dangerous!!!

Customer Question

I know enough about computers to make me very dangerous!!! So I need help! This morning I asked for a copy of all my searches. after an agonizing series of mistakes I finally got some results. Google indicated that they would send me an Email when it was ready. they said I could down load on google drive. so I looked up google drive to down loaded it, which I did. however I still can't down load??? what the hell am I doing wrong!!!very confused. Bill Whelan I thought golf was frustrating.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message when downloading in Google Drive?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
That would be ok with me.! I'm sorry that I didn't know about an extra charge. I am retired and don't have much money so I think I'm going to live without all your expert advice. I'm sorry I troubled you. Bill have a nice day
Expert:  Viet - Computer Tech replied 1 year ago.

There is no extra charge, and we guarantee our service, so don't worry.

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I hope you guys understand I am sorry I bothered you. I guess not important enough to pay 47.00 or what ever it is as I not comfortable with the charges. I thought I could get help for nothing. I should have known better. I thank you for your patience and hope you under stand. Bill
Expert:  Viet - Computer Tech replied 1 year ago.

I'm sorry. Google does not provide support. I'm an independent computer tech; I provide support for many computer issues. I can have our customer service adjust any billing cost with you; we will make sure you are satisfied. Otherwise, I can cancel this for you. Please let me know. Thank you.

Customer: replied 1 year ago.
Please cancel. Thanks!
Expert:  Viet - Computer Tech replied 1 year ago.

You're welcome. We are canceling this per your request. If you still need help with this issue later and/or if you need any computer help in the future, please come back any time as you wish; we guarantee our service. Thank you