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I'm sorry about the issue. Is there any error or message when downloading in Google Drive?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
There is no extra charge, and we guarantee our service, so don't worry.
I'm sorry. Google does not provide support. I'm an independent computer tech; I provide support for many computer issues. I can have our customer service adjust any billing cost with you; we will make sure you are satisfied. Otherwise, I can cancel this for you. Please let me know. Thank you.
You're welcome. We are canceling this per your request. If you still need help with this issue later and/or if you need any computer help in the future, please come back any time as you wish; we guarantee our service. Thank you