How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35243
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

I have iphone do not remember passcode

Customer Question

I have iphone do not remember passcode
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please try the following fix:

  1. Press & hold the Power button on the iPhone until it lets you slide to turn off, then turn off.
  2. Connect the iPhone to your computer with the USB Cable.
  3. Open iTunes program on your computer (if needed, you can download and install the iTunes program on your computer at the Apple website http://www.apple.com/itunes/download/).
  4. On the iPhone, press and hold the Home button and the Power button at the same time.
  5. After 10 or 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.
  6. Click OK or Restore / factory reset.

Note: The steps must be done correctly; you may have to try a couple of times, or so.

You can also see the video instructions at the website below; it may be easier:
https://www.youtube.com/watch?v=34v8HMC9B98

Please reply at the box below to continue troubleshooting. Thank you.