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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Windows 10 was installed and now we cannot get the computer

Customer Question

Windows 10 was installed and now we cannot get the computer to detect the second monitor.
Submitted: 1 year ago.
Category: Computer
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry for the issue, Press the Windows logo key and the P key, then see if you can select Extend.

let me know the results

Thanks

Customer: replied 1 year ago.
I can see the option but when I choose it nothing happens. On my monitor, there is a floating box that says cable is not connected, but it is. I have triple checked it.
Expert:  Mr.Med replied 1 year ago.

are you using VGA or HDMI cable please?

Customer: replied 1 year ago.
vga
Customer: replied 1 year ago.
I researched it a little bit and it seems like there is a driver issue with Windows 10? But I don't know enough about them to fix it and every thing I see to update drivers wants to charge. Surely there are ways to fix it without buying a program?
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Mr.Med replied 1 year ago.

Please try to open device manager, right click on your video card device then click properties, click on driver tab and choose roll back driver.

restart your computer and check

let me know if you need further help

Thanks

Customer: replied 1 year ago.
I don't see a drivers tab?
Expert:  Mr.Med replied 1 year ago.

Can you check again please, first click the Start button , clicki Control Panel, click System and Security, and then, under System, clicking Device Manager,

scroll down to display adapters and right-click on your video card driver, select properties, go to the driver tab and select roll back driver

thank you

Customer: replied 1 year ago.
I see
collections
audio inputs and outputs
computer
disk drives
display adapters
dvd/cd rom drives
human interface devices
IDE ATA/ATAPI controllers
imaging devices
usb vido device
keyboards
mice and other pointing devices
monitors
network adapters
ports
print queues
printers
processors
software devices
sound, video and game controllers
storage controllers
system devices
universal serial bus controllers
Expert:  Mr.Med replied 1 year ago.

click on video device please

Customer: replied 1 year ago.
usb video device?
Customer: replied 1 year ago.
i double clicked it and clicked the driver tab.
i have driver details, update driver, rollback driver (this is grey and cannot by clicked) disable and uninstall as options.
Expert:  Mr.Med replied 1 year ago.

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Customer: replied 1 year ago.
LOL thank you
Expert:  Mr.Med replied 1 year ago.

Please download Teamviewer from : www.teamviewer.com once you download it please run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.

Note : do not close teamviewer

Thank you

Customer: replied 1 year ago.
104 010 120
2103
Expert:  Mr.Med replied 1 year ago.

connected now

Expert:  Mr.Med replied 1 year ago.

are you there please, can you run again teamviewer and send me your new password

thanks

Customer: replied 1 year ago.
sorry i got a fatal error and it restarted my system
restarting teamviewer now
Customer: replied 1 year ago.
104 010 120
6848
Customer: replied 1 year ago.
did you restart?
Expert:  Mr.Med replied 1 year ago.

No, but i lost connection, can you click on the roll back option, once you finish please restart your computer and check again, if the problem persists reply back to me and i will glaldy contiue to help

thank you

Customer: replied 1 year ago.
should i unplug the second monitor before i roll it back?
Expert:  Mr.Med replied 1 year ago.

No you don't have to unplug it.

Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
I don't think it worked...
Customer: replied 1 year ago.
wait didn't restart. let me try it. duh
Customer: replied 1 year ago.
Still didn't work
Expert:  Mr.Med replied 1 year ago.

can you run again teamviewer please

thanks

Customer: replied 1 year ago.
104(###) ###-####
Expert:  Mr.Med replied 1 year ago.

are you there please ?

Customer: replied 1 year ago.
everytime you try to do something with the drivers i get this error. i will reconnect###-##-####
4708
i took a pic and will leave it on my screen
Expert:  Mr.Med replied 1 year ago.

i'm sorry can you restart the computer to desactivate the zoom option

thank you

Customer: replied 1 year ago.
104(###) ###-####
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. It appears that the previous expert has opted out. May i connect remotely to check this? Thanks