For Online Computer Support, Ask a Computer Technician
Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry for the issue, Press the Windows logo key and the P key, then see if you can select Extend.
let me know the results
are you using VGA or HDMI cable please?
Please try to open device manager, right click on your video card device then click properties, click on driver tab and choose roll back driver.
restart your computer and check
let me know if you need further help
Can you check again please, first click the Start button , clicki Control Panel, click System and Security, and then, under System, clicking Device Manager,
scroll down to display adapters and right-click on your video card driver, select properties, go to the driver tab and select roll back driver
click on video device please
Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?
Please download Teamviewer from : www.teamviewer.com once you download it please run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
Note : do not close teamviewer
are you there please, can you run again teamviewer and send me your new password
No, but i lost connection, can you click on the roll back option, once you finish please restart your computer and check again, if the problem persists reply back to me and i will glaldy contiue to help
No you don't have to unplug it.
can you run again teamviewer please
are you there please ?
i'm sorry can you restart the computer to desactivate the zoom option
Hello & Welcome to JustAnswer. It appears that the previous expert has opted out. May i connect remotely to check this? Thanks