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I am sorry to know that you are facing problem with your incredimail.
Did you make any changes recently to the incredimail settings and when was it running fine last time.
i am sorry we are not Incredimail support we are www.justanswer.com
you are looking for the problem to be fixed or looking incredimail support?
you may contact customer care for billing as we do not have billing info or access to customers details.