I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? The remote option is the more preferred option because it will allow us to communicate via a chat window while I fix this problem for you.
Once the remote session begins, we will be able to communicate via a chat window on your computer.
I do not make calls out because that will not help. Do you wish to start a remote screen sharing session?
When the remote begins, a chat window will appear that we can use to communicate with each other.
I will be standing by.