Hi there and welcome
Are you referring to within Skype the program and the menu with Tools, View, Help ect?
ok, there is no actual way for the menu to be hidden so an issue has occurred.
When did this problem start? And which version of Windows are you using?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
no problem at all, can you respond to the questions I asked please, I have repeated them again
ok, and you missed the first question I asked as it was not clear
just need to know please
ok, I think for this it is easier if I just connect to your computer at no extra charge and resolve this for you. You can see and control everything I do, but as there is no way to hide the Toolbar this is best
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
I am not on then, but will be on Monday, but I am sure it only takes a minute. to do now.