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Hi there and welcome
Can you remove the power supply then hold the power button in for 60 seconds then release.
Then connect the power supply and tell me please if it now starts.
Let me know the results please.
Do you see any lights or hear anything from the fan?
ok, can you power it off.
Then try starting it without the power cable connected.
What then happens?
It is the chipset on the motherboard that has faulted. This processes the commands to the computer, and its not registering any.
I am really sorry about this and you are going to have to return the Laptop to have the motherboard replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
your paying for the service to either confirm the problem or resolve it. Not all problems can be fixed online, and I confirmed the issue for you. I am not sure how you could come to this conclusion without doing the steps we did... but I have requested a refund, so you received the service without having to pay for it.
I answered the question, that's the service if we worked only on getting the computer going again, then no one would have answered your question in the first place. but as I mentioned a refund has been requested for you.
you would need to ask customer service on***@******.*** as I am only an engineer here.