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Your question is quite long, and raises many possible issues.
The issue with your phone is hard to pick out of the numerous details you have presented. But as for the length of a login URL, on your phone, compared to on a computer at your school, is a normal enough variation. Probably your phone has a 'bookmark', as it is called, to a specific login URL that includes specific login information such as your username; but the computer at school just has the general site login, and you must enter your username (as well as your password ***** and that is perfectly normal.)
There is something you can do about your phone - if it is an Android OS phone - and about its being hacked, or your phone being hackable:
If your phone has (presumably!) the Android OS on it, then if that OS version is not sufficiently updated, then it may contain a significant 'security hole' that allows almost anyone to gain access and control over your phone.
To test as to that security hole, download and use this app:
to tell whether there is such a security hole in your phone's Android operating system.
To avoid the problem in the first place, not just using the Stagefright detector, but also completely updating your Android OS ab initio when you first start using it, is a good idea. (Some older versions of Android OS cannot be patched, by merely updating that version... but a higher version, if it can run on the older Android OS -compatible phone, can cure that problem.)
And though it is not my field of expertise, I feel like adding: lack of sleep can be a serious problem for sure. To settle these issues I think you should get some rest, and sleep, for sure. Though it is next morning now, and some hours from when you last posted to this question, I hope that you did get some rest. I offer you my good wishes.
That's actually good news (that your phone is a Windows phone) - both Android -based and iOS -based (Apple) phones/smartphones, have serious security issues... but a Windows Phone should - *if* you keep it updated by Windows Update run on it at regular intervals, plus an enabled firewall and an antivirus utility of good quality such as Avast (though I am not quite certain that Avast is designed for use with Windows Phone as opposed to PC-intended versions of Windows... and some research reveals no convincing information...)
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Hello and thank you for choosing JustAnswer.com
I would like to be able to help you with this.....but i see there is ALOT to read from the previous expert.
Please give me a few minutes to review and respond, so please check back often.
Well, im not sure yet.
You have listed MANY MANY things that seem to be wrong. From a camera spying on you from a smoke detector, to your online files being removed.
We need to narrow down to a specific question, and then move on from there. Its okay if you have MANY questions, but we need a starting point.
So, where would you like to start?
Factory Reset the phone. Or return the phone and get a new one.
If somebody is Hacking your online accounts......it wont matter what device you use to access the website, your account is compromised. Plain and simple.
Now, if somebody is hacking a LOCAL program, or accessing LOCAL files and folders, then they are remotely controlling your device (phone, computer, laptop) and the WHOLE system is compromised, but that does NOT necessarily mean your ONLINE accounts are also compromised, but they could be.
On the phone........are you able to run a factory RESET?
Heres how bad it could be, if somebody has gotten access to remotely control your machine.
1- They can install a keylogger, and capture ALL online access USERNAMES, and PASSWORDS, and gain FULL access to ANY website you logged into while the keylogger was running.
2- They can delete/change/move files that are stored LOCALLY on the hard drive.
3- They can access and change your NETWORK devices. (printer, wifi, modem, network cameras, network drives)
YOu mentioned you were robbed, and your laptop was stolen?
" This actually started because I was robbed, one night after school, and my $5,000 camera and $2,000 laptop were stolen."
This is how they may have gotten access to yoru online accounts (stored passwords on the laptop) and then reverse tracked you back to a Windows phone.
YOu want the simplest answer.
1- Close all accounts that you can (do this from a public computer). Factory reset all devices on your network, and all devices that are connected to the network, that you own.
2- Request a NEW IP address, and a new MODEM from your ISP, along with a NEW account number. ( robbers may have access to your ISP online account)
3- Any devices you cannot factory reset, and wipe clean, REMOVE them from the network, and keep them from connecting to the internet, until they can be destroyed, or returned, or wiped clean of the data.
You cannot combat against a hacker that has full access to an online account. They can change the password, AND the account details, making the account look like they own it.
Its NO JOKE!
Once they have access (Full access, meaning they have all the info they need to make that account theirs...like username and password, your verification details like security questions and answers, and even the email account used to verify) its SO hard to stop them....that you cant.
They have likely done everything they can to steal your ONLINE identity.......and as we all know.....identity theft is VERY difficult to thwart, once your information has been compromised.
If you want to save anythign off the COMPROMISED devices, you have to do it LOCALLY, meaning you have to use a USB drive, or use a SD card, or something like that, you can NOT start to fix or clean up the issue on ANY of the devices that are compromised, for anything that is online. Lets use an example here.
Lets say, you DO create a new account on an online drive, so you can save the files off your phone, (and you did this on a SAFE computer). Lets say you open a new Google drive account, using a NEW google Email address (again on a safe computer).
Then you go to your COMPROMISED phone, and upload ANYTHING to the new drive account.......ALL THE INFORMATION ON THE ACCOUNT WILL AGAIN BE CAPTURED. compromising the new account. Just the action of logging into an account from a compromised device, for any reason, ALSO compromises the account accessed.
YOu dont have control over your compromised device, and if you try to SAVE anythign from it.....you have to askyourself....WHAT ELSE could I POSSIBLY be saving, that was designed to be stealthy and undetected?
The URL's you showing me are not that Atypical. Its actually quite common to see URL's with large strings of what would seem like garbage, but its a random generated, HUGELY unique string, to point to a very specific page on the web.
Your Windows phone, i would say, has been compromised, atleast from what you are telling me.
So to SAVE anything from it, would potentially be bad.
Disconnect your 1TB drive immediatly!
Pop the SD card out, and put it into a machine that is using Linux, or Mac, and copy off the files to save.
Pop the SD card BACK into the phone, and transfer anything you can. At this point, your 1TB should be offline, and the SD card you put back in, should be empty. So, they cant see anything. If there is anythign on the phones memory you want to keep, transfer to the SD, and again transfer to a linux or mac machine. DONT USE A WINDOWS MACHINE. if they are runnign any type of malware, it wouldnt run on a linux or mac machine.....as it was a windows version.
Hmmm, well i cant really understand when things just start disappearing, on a machine that for all intents and purposes, has nothing wrong with it. So....i dont know how else to tell you, that saving the files may not work, and they might be lost.
UNdoing their programming, is a potentially futile event. The windows platform, has a slew of different AV, AM, AS, RK utilities that can be run. To regain control on the machine, disconnect it from any and ALL networking. If you have to.....cover the thing with aluminum foil....and then boot it up in safe mode to run all the utilities.
this looks like CAPTURED data.
The foil thing is to wrap AROUND your phone....so the wireless signal is blocked.
Yes i understand the issue is with the phone.....but the phone ALSO runs WINDOWS...yes? Its a windows phone? a Nokia?
If so, then there are MANY MANY virus's, and malware, and spyware, and rootkits that have been created to capture information undetected, and relay that information.
If you can BLOCK all RadioFrequency signal from the phone (using a faraday cage), then you could somewhat safely attempt to transfer any files OFF the phone to an SD card, and also attempt to repair the phone, using the utilities, and safemode. And potentially factory reset it.
Its not always successful, sometimes the virus, or malware can not be removed, and if you try to access any files they will delete. In that case....theres nothign you can do. Unless you are a security expert, and can reverse engineer the virus, and then write code to dispatch it. Thats getting WAY above the scope of this site though.
The way we combat against virus's and malware, is to LOAD up the harddrive onto ANOTHER machine, without booting the OS in which the virus resides.
YOu sound quite smart about this stuff, and i know you understand that somethigns are impossible.
I leave you with this.....in regards ***** ***** UNdoing of their programming.
How do you detect that which is built to be undetectable?
Hello. My name is, Mike. I would like to try and step in and assist. I only ask that you try to be a little patient as there is a lot going on here. I can certainly understand you anger over the situation. I see the majority of the most recent posts refer to your your phone. But you are also concerned with your other accounts being hacked.
Let's start with them getting access to your devices. So the only way they can access your devices remotely is through a network connect. The first thing you need to do is disable the network connections on all of your effected devices (e.g. laptop and phone).
You can do this by turning off the wifi switch on your laptop and enabling Airplane Mode on your Nokia phone. Once you have done that you can still boot up the devices and the hackers will not have access to them. It is from this point that you start sanitizing the devices. So lets start with your laptop and your external drive.
1) The best recommendation here is to take it to a computer service center like Geeksquad. Before you get upset with this recommendation allow me to explain. This is because they will have the tools to safely scan your laptop and external hard drive. They can also backup any uninfected files and do what is called re-imaging of the hard drives. This essentially is wiping your computer and external hard drive clean and from there they can reload the operating system and any of the uninfected files from the backup. This will address your laptop issue. Additionally to address your deleted files they can runs forensic recovery software that will scan the laptop for any deleted files. When files are deleted they can generally still be recovered if the slack space or opens space of the hard drive has not been wiped. When you delete files you are essentially freeing up the space on the hard drive where that file resided until a new file overwrites that now open space. This means that with the right recovery software you can recover deleted files that have not been written over yet. Now if a slack space wipe has been performed you will not be able to recover any deleted files. That is because the slack space wipe writes over all of the open space on the hard drive where any deleted files previously resided.
2)Now lets look at your phone issue. Just like with your laptop you need to disable the network connection. You do this by enabling Airplane mode. This will allow you to turn on the phone but it will not connected to the cellphone network or wifi signals. Here are the instructions for enabling the Airplane Mode:
Once that is done you can perform a factory reset of the phone. Here are the instructions on how to perform the factory reset:
3) The next issue to tackle is your MS account. Given that your phone is a Window phone I imagine you have a lot that is tied into this one account. To do this you need to go to the page below and click the option for "I think someone else is using my account":
Then you will get a drop down menu where you can select the "Other" reason and explain the issue. This is how you have to get in touch with MS support so you can recover your account.
4) Now you must work on recovering each of your other accounts. This can be a bit of a process as each provider will have their own steps required for hacked account recovery. Below I have provided information for a few of the most popular types of accounts:
The first thing you need to do is gain control of your primary email account associated with your other accounts. Once you do that you can follow password ***** steps for those other accounts.
You can do this by going to the following link and following my instructions below:
For Topic 1 choose: "Password ***** sign in"For Sub-Topic 2 choose: "Change password"For Recommended Options 3 choose: "Email"
This will take you to a Yahoo customer service email contact form. Fill out all of the pertinent information and Yahoo will contact you to help resolve the issue.
Please go the following link:https://www.google.com/accounts/recovery/?hl=en&ard=AHwGkRnekgeou0eBDF3hn93LPyTxWMIymZIA-PHn3e4ShsZk4Zfu1uAPUu4syxysNDihgEE-ngNVLk4u1krxbRtA_hrZ6yfUP6U3kZxMZeMIO4mhoBu_KMnKXeCzFX5kmYEvLk4NwDTe27lex-zC5CIRmrgeIh4r8w
1) Click on "I don't know my password."2) Type in the email address and hit "Continue"3) Enter the captcha code and "Continue"4) Next page where it asks you to enter the last password ***** remember, hit "I don't know."5) Next page it may display a secondary email address attached to the account. If you do not recognize the secondary email account, below the "Continue" button in small text click on "Verify your identity" which is in blue text.6) Then it will ask you for an email address they can use to contact you. Type in your email address and "Continue"7) Then continue with the verification questions.
Option #2Go to the following link:https://support.google.com/a/answer/1047213?hl=en
Follow the instructions under "Contact Customer Support."
You will notice the first item is to fill out their online support form. After completing the form they will open a support ticket and you will receive a ticket number which you didn't previously have.
Then you can call them using the numbers they provide in the second step.
Dropbox recover deleted files:
You are going to want to do all of your account recovery work from an uninfected computer (e.g. computer lab or library computer). Please understand that this is a complex issue with no simple solution. It will take a lot of work. The last thing you need to do is is reconfigure your wifi router. If your password ***** your wifi network has been changed, you can press and hold the reset button on the router and it will reset it back to factory out of the box settings. From there you can set up and secure your network again with a new password.
Best of luck to you.