I'm sorry about the issue. Was it working previously?
What kind of attachment is it, such as a (Word) document or a PDF file or a picture file, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
What's the 3-character extension at the end of the attachment file name, such as .doc or .pdf or .zip etc.? Please reply at the box below. Thank you.
Look at the attachment file name in the email message to check, what are the 3 characters at the end? Thank you.
Is it noon Pacific time? Tomorrow, you can go to your email on the problematic computer and click on the link in my email message (from JustAnswer / Viet) in order to get back to me at this web page on the problematic computer. Thank you.
Sorry, I mean tomorrow. What time zone are you in? Thank you.
Thank you. Please reply back tomorrow any time after 12PM to continue. Thank you.