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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Trying to open email attachment windows 7 if downloaded will

Customer Question

Trying to open email attachment windows 7 if downloaded will not open or if does it is in gibberish. It is a refurbished dell optiplex 755
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was it working previously?

What kind of attachment is it, such as a (Word) document or a PDF file or a picture file, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Not sure but can download as zip which does not open same issue. Unfortunately it is a business issue and not available at this time.
Expert:  Viet - Computer Tech replied 1 year ago.

What's the 3-character extension at the end of the attachment file name, such as .doc or .pdf or .zip etc.? Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Email can click on attachment image or
below which is download zip tried both no luck same issue if it does open it is full of numbers syn
Melos etc
Customer: replied 1 year ago.
Sorry symbols
Expert:  Viet - Computer Tech replied 1 year ago.

Look at the attachment file name in the email message to check, what are the 3 characters at the end? Thank you.

Customer: replied 1 year ago.
Okay Will try tomorrow will you be available and at what times I work til noon
Expert:  Viet - Computer Tech replied 1 year ago.

Is it noon Pacific time? Tomorrow, you can go to your email on the problematic computer and click on the link in my email message (from JustAnswer / Viet) in order to get back to me at this web page on the problematic computer. Thank you.

Customer: replied 1 year ago.
As I said the computer is at a local business and have no access til tomorrow after 12 pm
Expert:  Viet - Computer Tech replied 1 year ago.

Sorry, I mean tomorrow. What time zone are you in? Thank you.

Customer: replied 1 year ago.
Pacific
Expert:  Viet - Computer Tech replied 1 year ago.

Thank you. Please reply back tomorrow any time after 12PM to continue. Thank you.

Customer: replied 1 year ago.
Thank you
Expert:  Viet - Computer Tech replied 1 year ago.

You're welcome.