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My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
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Hope you purchased McAffee through online. If so, you will receive mail from them confirming purchase together with product key and download link
Can you confirm whether you received this mail from McAffee
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Please respond when you are back
Didn't find you back, hope you are doing good
I am still waiting to hear from you.
Please let me know if you are still waiting for answer. If you seem the process difficult i can take your machine remotely and do the work for you.