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Hi there and welcome
Can you reset your password ***** by using my link below
Then if your able to reset the password, use this new one for your account
I am concerned the account may have been closed if you have not signed in for so long, but we will find out with this.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.