Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, for the first problem can you press Fn + F5 keys and check.
for youe second problem : are you using skype or you have other VOIP software installed on your computer?
For problem 2 :
click Start > control pannel> sound ad select the device "speakers and dual headphone on the bottom right > Click properties
it will open property pannel for the selected device and you will see following tabsgeneral | Customs | levels | Enhancements | Advanced
go to advanced tab and uncheck where it says Allow application to take exclusive control of this device
For problem 1 :
please try this :
click start and type mmc devmgmt.msc in the search box and hit enter, the device manager window will show up, scroll down to mouse menu
right-click on your mouse driver then select update
restart your computer and let me know the results
Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you with this issue?
yes of course, let me know when you are available
that will be ok for me, you can bookmark this page or you can save this link to your computer :
If you will not be available at 8pm, please try this and let me know the results :
Problem 1 :
1-Click on the Start, Go to settings option , go to devices, click on mouse and touchpad, scroll down to additional mouse options, click on the ELAN option.
2-uncheck "Disable when external USB pointing device plug in" then click on enable device button
click apply then ok.
3-go back to the ELAN window and this time, click on Hardware option, double click on "ELAN Input Device" and click change the settings. now click the driver tab and click roll back device then click yes.
4-Restart your computer and check.
Problem 2 :
Open Sound applet from Control Panel. or type mmsys.cpl command in RUN or Start menu searchbox. Or right-click on Speaker icon present in system tray and select "Playback devices" or "Recording devices" or "Sounds" option.
Now go to Communications tab and check the option Do nothing and Apply it.
the problem shoud be fixed now
let me know if you need further help
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yes, please download Teamviewer from : www.teamviewer.com once you download it please run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
Note : do not close teamviewer
let me know the results please
has everything worked out please?
If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated. if you still need help, please reply back to me and i will gladly continue to help you
Note: Please do not rate an answer as poor or bad service if you are not satisfied