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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer crashed and my son-in-law was able to open a new

Customer Question

my computer crashed and my son-in-law was able to open a new name for me but I cannot access the administrator password ***** update my computer. do you have any ideas?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

let me know the operating system on the computer.

Customer: replied 1 year ago.
Where do I find the operating system?
Expert:  Michelle replied 1 year ago.

let me know it has windows os r mac?

Customer: replied 1 year ago.
windows
Expert:  Michelle replied 1 year ago.

okay and let me know the version as well vista, windows 7,8 or 10

Customer: replied 1 year ago.
I just agreed to pay 36 dollars for a solution to my problem when I put the card information in to the computer it locked in on
an area to agree to pay monthly. I already signed up for that and still have no answer if this is the way this site works I'll just cancel now and thank you for your help...goodbye
Expert:  Michelle replied 1 year ago.

i am sorry but i dont know what offer you are getting however i am ready to help you fix the problem you have posted and if you do not wish to opt for any additional offer you may reject or cancel it.

Expert:  Michelle replied 1 year ago.

let me know if you wish to continue i will be happy to assist you.

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