Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know the operating system on the computer.
let me know it has windows os r mac?
okay and let me know the version as well vista, windows 7,8 or 10
i am sorry but i dont know what offer you are getting however i am ready to help you fix the problem you have posted and if you do not wish to opt for any additional offer you may reject or cancel it.
let me know if you wish to continue i will be happy to assist you.