Hello and thank you for choosing JustAnswer.com
Im very sorry to hear about the problem with Windows 10. You are NOT alone, and many folks have had many problems with Win10.
What you have described, is an install/upgrade loop, where the upgrade package keeps trying to run, EVEN after the upgrade was done.
A Glitch/Bug that is beig addressed by Microsoft, but they have YET to release a patch for it.
YOu have but 2 choices
1- Use the Win10 install Disc, or download to re-install Win10.
2- Throw it away, and buy a new PC.
Option 2 is probably not an option, so we will focus on option 1.
To re-install Win10 on a computer that does NOT boot to an operating system, yu will first NEED the Win10 Install package.
Download it from Microsoft, its free, and still available.
After that, you need to make the Win10 install package BOOTABLE (by burning it to DVD, or burning it to a USB drive), and then pop that in the faulty computer, and re-install.
I am sorry to hear you are frustrated about this situation, But I assure you....at this pont, you have not paid ME.
YOu have PAID the website justanswer.com
You can request a refund.
I also assure you, that with your problem with the computer, a RE-install is the answer. And I regret to inform you of this, as it is not an easy task to complete.
USB drive, also known as a Jumpdrive, or a ThumbDrive
Basically using the same files that are on a DISC, but putting the files on a USB drive, and then booting from the USB, instead of the disc drive.
Does that help?
Oh, yes, unfortunately you WILL need another computer that you can use to GET the files, and prepare the USB drive.
So you will have to solve that issue first....getting access to another computer.
I am sorry that this is the only news I can offer.
Best of Luck to you.
Hello, my name is ***** ***** I hope to be able to assist you. I am really sorry to hear that you are having this difficulty. It is difficult when an upgrade doesn't go as planned. There may be a way to restore your laptop to its original Operating system without a DVD or drive. This will depend on whether there is a factory partition that Asus usually has (although hidden from windows) which can be used. I should note that doing this will delete everything on the hard drive, so you will have to determine if this is an option you can live with. If you are interested in trying this, I would like to be sure I give you the correct instructions. I need to know the model # ***** your computer (usually located on the bottom of the laptop). Please let me know how you would like to proceed.