Case # 129928, Windows 7 had games as part of my desktop
Case # ***** Windows 7 had games as part of my desktop menu. I have a disabled gentleman who only knows how to turn on the pc and click on Hearts but because to Windows 10 he is unable to access the Hearts game. I located the Solitaire and Hearts folders but they are empty. Why did Windows 10 remove the games? If they can not be part of off-line program I may request that I get Windows 7 back. My name is ***** ***** and I have no idea what I need to click for assistance. I called the 800 # ***** expressed tech and each time I was transferred I got the msg that said it was closed and the msg only confused me.
Hi Verle, my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with windows internal games and you are unable to launch them.
Let me know when you are online.
is the windows 10 computer connected to the internet?
if you want you can revert back to to windows 7, i can give you the steps to follow and it will be like you had windows 7 earlier.
There is a charge for getting tech support answers from us as you have posted your question request with www.justanswer.com
are you chatting with me from the windows 10 computer on which the games have disappeared.
i am sorry, i am just doing my work i got your question request and i am ready to help you fix the problem you have posted, however if you not ready to get my help you may call Microsoft dell or any other company they will ask for $269 for tech support assistance. I will opt out of this question if you were unaware that this is a paid support in that case you can contact customer care and they will refund your $47 and you may opt for any service you please too.
My apology for the delay i had to restart my computer for some reason.
I can give you our customer care number.
Call our Toll-Free Customer Service
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If you need our service or assistance feel free to ask i will be more than glad to assist you.