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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35251
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Looks like I have a virus on internet explorer..cant use it

Customer Question

looks like I have a virus on internet explorer..cant use it
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message when using Internet Explorer?

Do you have another internet browser program, such as Firefox or Chrome, etc. working on the computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
message Microsoft detected suspicious activity on your ipaddress.some spyware may have caused security breach at network location call ***********
debug browser spyware 895-system32.exe
Customer: replied 1 year ago.
it locks internet explorer up,restart doesn't help
Customer: replied 1 year ago.
I am using crome
Expert:  Viet - Computer Tech replied 1 year ago.

Thank you. Please restart the computer, then do not open Internet Explorer, but do the followings:

  1. Go to Control Panel.
  2. Open Network and Internet, open Internet Options.
  3. Click the Advanced tab, and then click Reset.
  4. In the Reset Internet Explorer Settings dialog box, click Reset.
  5. Then close.
  6. Open Internet Options again.
  7. Then at the Home page box, delete everything there, then type in a website you want, such as yahoo.com or google.com etc., then click OK at the bottom.
  8. , then open Internet Explorer, and check.

Please reply at the box below to continue troubleshooting. Thank you.