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My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Do you have the printer connected to the computer with USB cable?
Okay, which operating system do you have on your computer? Mac, Windows 7,8,10 etc
Do you have the installation disc that came with your Canon printer?
What is the full model number of the printer?
There should be a label on the side,bottom or back of the printer.
Okay, no problem. Which operating system do you have on your computer? Mac, Windows 7,8,10 etc
okay, thank you.
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