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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Recently upgraded OS to Windows10 from Windows 7. When I use

Customer Question

Recently upgraded OS to Windows10 from Windows 7. When I use File Explorer and Jumpto menu the selected item screen briefly displays then disappears .The Desktop also disappears for a couple of seconds then comes back on screen.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Are you able to use any other program?

Is the Internet currently working on the computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
can use all other programs
Internet OK
The problem is not arising at the moment
Expert:  Viet - Computer Tech replied 1 year ago.

Thank you. Can you shut down / restart the computer and check?

Please use the computer, then let me know if the computer still works fine or if there is still any issue. Thank you.

Customer: replied 1 year ago.
the problem has gone away today but I suspect that it ma recur possibly due to corruption of the File Explorer
Customer: replied 1 year ago.
The problem without m doing anything unusual.
Expert:  Viet - Computer Tech replied 1 year ago.

OK. Please continue using the computer and let me know how it goes tomorrow. I will troubleshoot if there is still issue. Thank you.

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