I'm sorry about the issue. Are you able to use any other program?
Is the Internet currently working on the computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Thank you. Can you shut down / restart the computer and check?
Please use the computer, then let me know if the computer still works fine or if there is still any issue. Thank you.
OK. Please continue using the computer and let me know how it goes tomorrow. I will troubleshoot if there is still issue. Thank you.