Hi, and thank you for asking your question.
Do you see any email address listed for your user account at the Windows logon screen?
Please reply back using the box below. Thank you.
Please click on the name and check carefully - do you see a small email address listed just below it?
Also, do you see "Sign-in options" listed in the same logon screen now?
If you are unable to see either of these two info, could you let me know if it will be okay to provide you with the steps for a system recovery - which will restore the computer back to factory defaults (and allowing you to create a new account in the process)?
I'm sorry, I'm not able to take phone calls at the moment; however, please see above and let me know.
OK. Now at the logon screen, please click on the Power icon at the bottom first, and do this:
HOLD down the Shift key on your keyboard, and then click "Restart" (while still holding down the key.)
Does this bring up a blue "Choose an option" screen?
OK, great. Next, at that screen, click Troubleshoot > Reset this PC. Select the option to keep your files, if needed, and follow the on-screen directions. The reset process will take some time to complete, after which your computer will be restored back to factory settings - and you will be able to set up and use a new user account as well thereafter.
If you need more help, please use the Reply box below to continue our conversation.
Otherwise, a positive rating (at the top of this page) would be much appreciated. Thank you :)
Hmm, that's odd. One moment, looking this up further now - and do you still not see any email address listed anywhere? Please go back to the main logon screen, and toggle between the "sign-in options" listed, and let me know if it shows up an email address this way.
Hmm, this indicate that you are using a Local user account and not a Microsoft account - and it might be much harder to reset the password ***** the same. Let me open up your question to our other experts who can assist further with this issue; you will be automatically notified by email when another expert picks this up.
Please do NOT rate until your issue has been resolved. Thank you.