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Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 1248
Experience:  Networks & Security Engineer
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I forgot my password

Customer Question

I forgot my password
Submitted: 1 year ago.
Category: Computer
Expert:  Mr.Med replied 1 year ago.

Hello, welcome to justanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue. Is it email account? What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

thank you

Customer: replied 1 year ago.
No. It is the login password ***** a 6 months old Asus is the Asus R555J
Expert:  Mr.Med replied 1 year ago.

ok, what is your operating system you are using please? (windows, mac or linux)?

Customer: replied 1 year ago.
Are you there?
Expert:  Mr.Med replied 1 year ago.

yes, what is your operating system you are using please? (windows, mac or linux)?

Customer: replied 1 year ago.
I meant Asus laptop
Customer: replied 1 year ago.
Windows 7 or 8
Expert:  Mr.Med replied 1 year ago.

are using windows ?

Customer: replied 1 year ago.
Expert:  Mr.Med replied 1 year ago.
Customer: replied 1 year ago.
Windows 8
Expert:  Mr.Med replied 1 year ago.

Please Try one of those solution :

Solution 1 :

Restart your computer and press F8, then select Safe Mode. Once in safe mode you should see the default windows admin account enabled. You can log into this with a blank password. Once it logs in then go under users in the control panel. There you can remove your user account password ***** was forgotten.

Solution 2 :

1-Please download hirens boot cd (a free software that will help you to create a new password ***** your account) :

http://www.hirensbootcd.org/download/

4-scrol down and the zip file, once you download it, please unzip it and burn it to a blank cd or dvd.

3-Restart your PC and boot with Hire’s BootCD, Load Mini Windows Xp From 1st Boot Screen.

4-Open Hiren’s Boot CD Menu.and Launch Password ***** Tool.
(Follow the below screen shot) :

http://i2.wp.com/www.broexperts.com/wp-content/uploads/2014/08/51.jpg?resize=634%2C455

Restart your PC and login with your new password.

here is a youtube tutorial video on how to do this : https://www.youtube.com/watch?v=HoYv1H6-E98

let me know if you need further help and i will glaldy continue to help

Thank you

Expert:  Mr.Med replied 1 year ago.

My goal is to provide you with excellent service today.If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated. if you still need help, please reply back to me and i will gladly continue to help you

Note: Please do not rate an answer as poor or bad service if you are not satisfied

regards,

Customer: replied 1 year ago.
Pressing F8 makes no difference
Expert:  Mr.Med replied 1 year ago.

please press the F8 key before the Windows 8 start-up screen appears.

Customer: replied 1 year ago.
I have. Makes no difference
Expert:  Mr.Med replied 1 year ago.

can you press the Power button at the Windows login screen or in the Settings charm. Then, press and hold the SHIFT key on your keyboard and click Restart.

http://images.digitalcitizen.life/sites/digitalcitizen.life/files/img/win8_safe_mode/w8sm4.png

Customer: replied 1 year ago.
Are you there
Expert:  Mr.Med replied 1 year ago.

can you press the Power button at the Windows login screen or in the Settings charm. Then, press and hold the SHIFT key on your keyboard and click Restart.

http://images.digitalcitizen.life/sites/digitalcitizen.life/files/img/win8_safe_mode/w8sm4.png

Customer: replied 1 year ago.
Stil no luck
Expert:  Mr.Med replied 1 year ago.

can you try F2, F5,del or esc ? if it does not work Please try the second solution

Thank you

Customer: replied 1 year ago.
Any ideas?
Expert:  Mr.Med replied 1 year ago.

The second solution is the easiest way to fix this issue :

1-Please download hirens boot cd (a free software that will help you to create a new password ***** your account) :

http://www.hirensbootcd.org/download/

4-scrol down and the zip file, once you download it, please unzip it and burn it to a blank cd or dvd.

3-Restart your PC and boot with Hire’s BootCD, Load Mini Windows Xp From 1st Boot Screen.

4-Open Hiren’s Boot CD Menu.and Launch Password ***** Tool.
(Follow the below screen shot) :

http://i2.wp.com/www.broexperts.com/wp-content/uploads/2014/08/51.jpg?resize=634%2C455

Restart your PC and login with your new password.

here is a youtube tutorial video on how to do this : https://www.youtube.com/watch?v=HoYv1H6-E98

hope this help

Thank you

Customer: replied 1 year ago.
I don't have a CD burner
Customer: replied 1 year ago.
Expert:  Mr.Med replied 1 year ago.

you can use isoburn software to burn hirens, please download it from http://isoburn.org/

If you have the recovery disc, please follow the instructions below :

1. Insert the Recovery DVD into the optical drive. Your PC needs to be powered ON.
2. Restart the laptop. Press ESC when you see ASUS logo and then select the optical drive (may be labeled as "CD/DVD") from ODD. Press [Enter] to boot from the Recovery DVD.
3. Select OK to start to restore the image.
4. Select OK to confirm the system recovery.

Restoring will overwrite your hard drive. Ensure to back up all your important data before the system recovery.

5. Follow the onscreen instructions to complete the recovery process.

If you are not able to do the recovey, or you do not have the recovery disc, please let me know, so that I can assist you further.

Customer: replied 1 year ago.
Any chance of getting a reply?
Expert:  Mr.Med replied 1 year ago.

If you need further help, please reply back to me and i will gladly continue to help

you can use isoburn software to burn hirens, please download it from http://isoburn.org/

If you have the recovery disc, please follow the instructions below :

1. Insert the Recovery DVD into the optical drive. Your PC needs to be powered ON.
2. Restart the laptop. Press ESC when you see ASUS logo and then select the optical drive (may be labeled as "CD/DVD") from ODD. Press [Enter] to boot from the Recovery DVD.
3. Select OK to start to restore the image.
4. Select OK to confirm the system recovery.

Restoring will overwrite your hard drive. Ensure to back up all your important data before the system recovery.

5. Follow the onscreen instructions to complete the recovery process.

If you are not able to do the recovey, or you do not have the recovery disc, please let me know, so that I can assist you further.

Customer: replied 1 year ago.
Expert:  Mr.Med replied 1 year ago.

once you try my previous solution, let me know if you need further help

thank you

Expert:  Mr.Med replied 1 year ago.

My goal is to provide you with excellent service today.If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated.

Customer: replied 1 year ago.
Hi,I tried to follow your instructions, got a boot CD, managed to get to set up: then I entered a password ***** "user" but all it did was to prompt e to put annoyer password ***** the Asus screen appears and now I cannot revert to the boot CD anymore. I am stuck. Can you help?

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