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hello and welcome back to justanswer, My name is ***** ***** i will be assisting you today,
i'm sorry about the issue, please try one of the solutions below :
let me know if you need further help
what version of windows you are using please?
Please download Teamviewer from : www.teamviewer.com once you download it please run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
Note : do not close teamviewer
ok, can you run it and send me your id & password
If you installed teamviewer, please double click on it, It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
do you still need help please?