How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I lost all my picasa photos. How do I get them back?

Customer Question

I lost all my picasa photos. How do I get them back?
Submitted: 1 year ago.
Category: Computer
Expert:  Mr.Med replied 1 year ago.

hello and welcome back to justanswer, My name is ***** ***** i will be assisting you today,

i'm sorry about the issue, please try one of the solutions below :

https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/picasa/troubleshooting/how-to-find-missing-photos

let me know if you need further help

Thank you

Customer: replied 1 year ago.
Can you do a remote fix?What is the charge?
Expert:  Mr.Med replied 1 year ago.

what version of windows you are using please?

Customer: replied 1 year ago.
Windows 10 Ibelieve.
Expert:  Mr.Med replied 1 year ago.

Please download Teamviewer from : www.teamviewer.com once you download it please run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.

Note : do not close teamviewer

Thank you

Customer: replied 1 year ago.
Just installed it. the other day. Otherwise 9.8
Expert:  Mr.Med replied 1 year ago.

ok, can you run it and send me your id & password

thanks

Customer: replied 1 year ago.
Dont kow what you mean by ID.Can give u the password
Expert:  Mr.Med replied 1 year ago.

If you installed teamviewer, please double click on it, It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.

thanks

Expert:  Mr.Med replied 1 year ago.

do you still need help please?