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My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Is your phone a cellular or landline?
Okay, you can screen shot the recent call list.
Incoming calls will have a symbol located next to the number. A missed call will have a red arrow pointing to the number. An answered call will have a green arrow and a call durstion. If the call was snared and immediately disconnected, it will have a call duration of 0:00.
To do the screen shot, press the home and power button at the same time while on the recent call screen.
tap your Phone Live Tile to pull up the History, Speed Dial and Voice Mail pages. Individual call options are accessible by tapping and holding the screen on a specific number. This will generate a pop-up menu with options to:
Please let me know if you need any other assistance.
Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.
Thank you very much