Hi my name is ***** ***** i will be the expert working with the problem you have posted.
Let me know the problem a bit more in detail. you are locked into what and which screen.
you are trying to access you computer using vpn or let me know the software you are using remotely.
hp core i7 is the computer hardware you are providing. Please let me know how do you connect your remote computer to to access your Fl computer.
I know you need to login to get connected however you must be using some remote software to get connected you have to let me know that how you connect.
I can remote connect to your computer and then you can show me how you try to connect then i will be able to be make sure which remote software you are using and i can fix it right in front of you.
Remote access is an additional service with a flat fee of $12 and has no time limit or it will expire till we fix the problem.
i am trying to help you however you are not providing me full info i am ready to provide you remote assistance as well.
Once i see your screen i will be in a better position to understand the where the problem is and fix it right in front of you.