Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with buying gems. Let me know when you are online.
Please follow these steps to contact the support team directly for more help:
1. Click the link https://help.ea.com/en/contact-us/ask and sign in with your Pogo name and password.2. Where it says: ’What Can We Help you With’, type in “Pogo”3. Click Find Solutions4. Select "Billing/Purchasing" from the drop-down list
5. Click: Find Solutions6. Scroll down a little and on the lower right hand side, Click "I Still need Help"The Window Will Open... Depending on your geographical location and the time of day, you may see the Blue, Live Chat... Scroll down a little further, you'll see the Email me...
Hope this helps.
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