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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Is there a way to get. Back into my laptop. I lost my book

Customer Question

Is there a way to get. Back into my laptop. I lost my book with pazzworxs and had a head connection I -please tell me there is a way? My
Name is*****
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Do you mean the computer's login password? Do you mean you cannot open any program on the laptop at all?

What's the model of your laptop?

Can you please confirm it has windows 8 (or windows xp, vista, or 7, or 10, etc.)?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen? If yes, do you recognize that email address? If yes, do you have access to that email address?
Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.