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I'm sorry about the issue. Do you mean the computer's login password? Do you mean you cannot open any program on the laptop at all?
What's the model of your laptop?
Can you please confirm it has windows 8 (or windows xp, vista, or 7, or 10, etc.)?
Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen? If yes, do you recognize that email address? If yes, do you have access to that email address?Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.