I'm sorry about the issue. What's the model of your Apple device?
Is it the 4-digit passcode, or Apple ID account password, or Wi-Fi/wireless password, etc.?
Please reply at the box below. Thank you.
I do live online support. Can I connect remotely to your computer, so I can troubleshoot the Apple password ***** directly on your computer together with you, then you can try it on the Apple device? Please reply at the box below. Thank you.