How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31227
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

I have the Lenova tablet A8 50FF I gave had it about 3 weeks

Customer Question

Hi I have the Lenova tablet A8 50FF
I gave had it about 3 weeks and the Lenova sound and video ad constantly pops up and starts playing.
Any time I have it on, or not using for a few minutes.
How can I remove it!
I tried deletingvthecap no change
Thanks Debbie
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you go to Settings, My Device, Display, and disable the screen saver under Day Dream

tell me if it then stops running please.

Customer: replied 1 year ago.
Thank-you that worked
Expert:  Richard replied 1 year ago.

your welcome

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 1 year ago.
Richard problem still happening. Thought it worked, disabling"Daydream"
It still running the Lenova ad.
Expert:  Richard replied 1 year ago.

When did the problem start?

Customer: replied 1 year ago.
From the first day I bought it. I got it for traveling convenience. And each time I have turned it on and if I was busy at something and it sat duke it would blast the dumb Lenovo ad
Expert:  Richard replied 1 year ago.

Is Daydream still disabled?