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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36029
Experience:  Over 20 years of consulting to the IT industry
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Mozilla Firefox - I Cannot get Kaspersky "Safe Money" to run

Customer Question

Mozilla Firefox - I Cannot get Kaspersky "Safe Money" to run with Firefox. HELP
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the error you are getting with it in Firefox please?

Customer: replied 1 year ago.
When I select "Safe Money" from my desk-top, after the bank window opens it advises me that Safe Browsing was not engaged.
Expert:  Richard replied 1 year ago.

Thanks

  1. Click the menu button and then click help .
  2. From the Help menu choose Troubleshooting Information. ...
  3. Click the Reset Firefox… button in the upper-right corner of the Troubleshooting Information page.
  4. To continue, click Reset Firefox in the confirmation window that opens.

Once done, tell me if it is now functioning please.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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