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Welcome to JustAnswer.com, my name is ***** ***** I will do my best to assist you.
First, Id like to ask you a couple of questions, and then we will g o from there. Is this a brand new roxio product you just purchased.. Or have you had this installed on another computer?
Also, do you currently have any other Roxio products installed and activated on this Windows 10 computer? If so, what are the names and versions of those products.
Thank you for your patience, and response.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.