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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Ubuntu 15.10 grub2/eufi/bootloader kernel or driver

Customer Question

Ubuntu 15.10 grub2/eufi/bootloader kernel or driver issue...I don't know.
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Hello? Just confirming this rhetoric is true..
Customer: replied 1 year ago.
Would much prefer a phone call or at least a text to let me know that a 'speciaist' is ready to help troubleshoot...as I am aware from this Winblows 10 box as often as possible since my nixbox wont boot.
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

Could you explain your problem in a little more detail?

Please reply using the box below.

Regards,
Martin

Customer: replied 1 year ago.
sure
Customer: replied 1 year ago.
Is this a live chat?
Expert:  Martin replied 1 year ago.

Yes, this is a live chat

Customer: replied 1 year ago.
Too much to type man..honestly I'm stuck in grub2 cant even access a regular prompt via control alt f2 etc
Expert:  Martin replied 1 year ago.

Sorry I don't take phone calls, I can opt out so you can wait for someone who does if you like?

I do remote support sessions which isn't necessary in this case - or live chat.

Could you explain your problem in a little more detail?

Expert:  Martin replied 1 year ago.

It's okay, I understand anyway.

Did you install grub to the MBR or to a partition?

Customer: replied 1 year ago.
I did a gpt partition with efui as fat 32 or w/e and then Linux swap and my root as ext4
Customer: replied 1 year ago.
that's my partition scheme on the 1tb ssd, I also have a 128 ssd in same box running winblows 10...
Expert:  Martin replied 1 year ago.

What else do you have installed, Windows 10 parallel?

Expert:  Martin replied 1 year ago.

And what's GRUB saying?

Customer: replied 1 year ago.
windows 10 home edition came with this laptop, it's a prop. build fom gigabyte with an NVIDIA GeForce gtx m 970
Customer: replied 1 year ago.
well that's why I asked for a phone chat, I'm on the windows side of the box now and I cant do anything without leaving winblows. I tried a live boot of Rescatux
Customer: replied 1 year ago.
tono avail
Customer: replied 1 year ago.
i troubleshot for hours and ended up at a grub prompt with vim like interaction
Customer: replied 1 year ago.
let me see if i cant find he line i was being fed exactly..one sec.. if that's okay
Expert:  Martin replied 1 year ago.

Ahh I see what you mean.. yeah a phone call might be your best option, or to connect to this chat with your phone.

What I'd do is see what GRUB is saying and write down the exact error, it's probably trying to boot linux from the wrong partition.

Also, go into your BIOS and see if you can set it to legacy mode first

Customer: replied 1 year ago.
done legacy mode, had to to boot the live image of Ras
Customer: replied 1 year ago.
How cani connect chat to my phone?
Expert:  Martin replied 1 year ago.

Load up the browser and go to www.justanswer.com then login, you should have login credentials sent to your email when you asked your question

Expert:  Martin replied 1 year ago.

As an isolation test, you could disconnect the 128GB SSD with Windows 10 on it and try to load Linux first as it is, if it doesn't work, reinstall it to the whole disk on the other drive and see if GRUB will load it at all.

Customer: replied 1 year ago.
k one sec, please
Expert:  Martin replied 1 year ago.

Sure

Customer: replied 1 year ago.
you there still
Customer: replied 1 year ago.
I didn't see anything about integrating my phone to our chat, what exactly would that do?
Customer: replied 1 year ago.
hello?
Expert:  Martin replied 1 year ago.

It's an additional service request, your request is sent out to all experts

Expert:  Martin replied 1 year ago.

If anyone decides to take it you'll be asked to enter your phone number

Expert:  Martin replied 1 year ago.

But there are limited amount of people who do Linux

Customer: replied 1 year ago.
my bad, I wish I didn't kill history now everytime I close browserrs.
Customer: replied 1 year ago.
I think I did enter my phone number, its just a burner so I don't care
Customer: replied 1 year ago.
damn man, do you have any other suggestions for me, I feel like I'm just not THAT well versed but I know no one else ...I could ask on stack I guess
Expert:  Martin replied 1 year ago.

Did you get my previous suggestions?

Expert:  Martin replied 1 year ago.

Also it would be good to know what GRUB says when you boot up

Customer: replied 1 year ago.
yeah ive done everything you suggested except for isolating thr 128 ssd
its not something I can access without taking the entire laptop apart
Customer: replied 1 year ago.
yeah, I could tell you that if I didn't need to remain in windows
Expert:  Martin replied 1 year ago.

Depending on the laptop it shouldn't be too much hassle, you mentioned it has a 970m GTX so it should have easy access - you don't need to remain in Windows

Customer: replied 1 year ago.
i feel like youd probably know immediately too. why don't you do phone calls, privacy?
Customer: replied 1 year ago.
that's the only option i have right now, other than my main ssd ...i don't know if this makes a difference at all but i remember i was installing apache 2 and generating certs for running mycloud
Expert:  Martin replied 1 year ago.

Few reasons but usually because I need to multitask with a couple of questions at a time and I wouldn't be able to concentrate properly on the call so I rather type and give a concrete answer

Customer: replied 1 year ago.
fair enough
Customer: replied 1 year ago.
if i switched over real quick, and then came back tot his site on the winblows side..would our chat still be in tact?
Expert:  Martin replied 1 year ago.

Yes, it's all logged server side, you can resume the conversation any time you like

Customer: replied 1 year ago.
all i remember was that it was something like cannot start ilinuz.vmi.secure.__ and then it said alloc magic is broken at _________: __________ blanks are alpha-numerics
Expert:  Martin replied 1 year ago.

See if you can get back to me with the full message so we can see what the problem is

Customer: replied 1 year ago.
alright man
Expert:  Martin replied 1 year ago.

.

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