Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.Sorry to hear you're having trouble with your computer.How long ago did you upgrade to Windows 10?May I start a remote session so we can work on the problem together from your computer?Please reply using the box below.Regards,Martin
Are you contacting me from the computer in question or another device?
Did the problem start as soon as you upgraded to Windows 10 or had it worked on Windows 10 before it stopped working?
Ok, I can either connect to your computer via a remote connection and see if I can sort it out for you (you will need to wait a little bit as I am currently in another remote session) or I can show you how to revert back to your previous operating system which will get everything back how it was.What would you prefer?
Hello, we had a website maintenance run yesterday and I lost you - did you receive the remote support offer I sent you so I can connect to your computer and fix it for you?
That's no problem!Feel free to give billing a phone call on 1(###) ###-####/p>
Glad the problem is fixed!Regards,Martin