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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Upgraded to Windows 10 and now can't get current Excel data,

Customer Question

Upgraded to Windows 10 and now can't get current Excel data, solitaire,or even how to turn the computer off. Can you help? Excel data from wife's account remains but mine disappeared.
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

How long ago did you upgrade to Windows 10?

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin

Customer: replied 1 year ago.
Today
Yes
Expert:  Martin replied 1 year ago.

Are you contacting me from the computer in question or another device?

Customer: replied 1 year ago.
The computer in question.
Expert:  Martin replied 1 year ago.

Did the problem start as soon as you upgraded to Windows 10 or had it worked on Windows 10 before it stopped working?

Customer: replied 1 year ago.
The computer in question!
Customer: replied 1 year ago.
Started as soon as I upgraded.
Customer: replied 1 year ago.
Started as soon as I upgraded!
Expert:  Martin replied 1 year ago.

Ok, I can either connect to your computer via a remote connection and see if I can sort it out for you (you will need to wait a little bit as I am currently in another remote session) or I can show you how to revert back to your previous operating system which will get everything back how it was.

What would you prefer?

Expert:  Martin replied 1 year ago.

Ok, I can either connect to your computer via a remote connection and see if I can sort it out for you (you will need to wait a little bit as I am currently in another remote session) or I can show you how to revert back to your previous operating system which will get everything back how it was.

What would you prefer?

Customer: replied 1 year ago.
Revert back to previous operating system!
Customer: replied 1 year ago.
Revert back to previous system
Expert:  Martin replied 1 year ago.

Hello, we had a website maintenance run yesterday and I lost you - did you receive the remote support offer I sent you so I can connect to your computer and fix it for you?

Customer: replied 1 year ago.
Cancel this order...problem fixed!
Expert:  Martin replied 1 year ago.

That's no problem!

Feel free to give billing a phone call on 1(###) ###-####/p>

Glad the problem is fixed!

Regards,
Martin