For Online Computer Support, Ask a Computer Technician
Hi there and welcome
Can you tell me please exactly what your computer is now doing or saying?
Sorry it was 12 hours until you replied and I was not online.
Can you do the following please.
First, can you turn off the computer
turn it on and keep tapping F8 until you get to a menu.
Choose Safe Mode.
This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).
Once in, click Start, and type in
Press enter and follow the onscreen instructions to perform a Restore from the last Restore point.
Once completed, tell me if you can now start into Windows normally please.
You get this when choosing Safe Mode?
IF so, whats the make and model of the computer?
ok, power off the computer.
Then hold ALT and with it held, turn on the computer and keep tapping F10
Are you able to get to a recovery manager?
you need to hold ALT when you turn it on and tap F10
Did you hold ALT while doing this?
ok, it should have gone to the recovery manager..
Power it off, power it on and only keep tapping F11.
What then happens?
ok, run the repair and when it has completed, let me know what you then see please.
run the repair and when it has completed, let me know what you then see please.
ok, do you have the recovery disks that came with the computer with you now?
ok, you are going to either have to order a new batch of recovery disks by calling Acer (which own e-Machines now) on 1-***-***-****.
Or let me know if you can get hold of a windows 7 disk?
ok, we need this disk so let me know when you have it please