How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 33798
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

My computer was locked up by a fack company can you help

Customer Question

my computer was locked up by a fack company can you help unlock it
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please exactly what your computer is now doing or saying?

Thank you

Customer: replied 1 year ago.
it says I neeed a pass word to unlock it witch I don't have
Customer: replied 1 year ago.
is Richard there
Customer: replied 1 year ago.
can anyone read this
Expert:  Richard replied 1 year ago.

Hi there,

Sorry it was 12 hours until you replied and I was not online.

Can you do the following please.

First, can you turn off the computer

turn it on and keep tapping F8 until you get to a menu.

Choose Safe Mode.

This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).

Once in, click Start, and type in

System Restore

Press enter and follow the onscreen instructions to perform a Restore from the last Restore point.

Once completed, tell me if you can now start into Windows normally please.

Thank you

Customer: replied 1 year ago.
it won,t let me do what you said to do it says loading window files then goes to the part that says password *****
Expert:  Richard replied 1 year ago.

You get this when choosing Safe Mode?

IF so, whats the make and model of the computer?

Customer: replied 1 year ago.
it is a emachine modlel#el1352g
Expert:  Richard replied 1 year ago.

ok, power off the computer.

Then hold ALT and with it held, turn on the computer and keep tapping F10

Are you able to get to a recovery manager?

Customer: replied 1 year ago.
I says edit boot options
Expert:  Richard replied 1 year ago.

you need to hold ALT when you turn it on and tap F10

Did you hold ALT while doing this?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

ok, it should have gone to the recovery manager..

Power it off, power it on and only keep tapping F11.

What then happens?

Customer: replied 1 year ago.
it says launch repair
Expert:  Richard replied 1 year ago.

ok, run the repair and when it has completed, let me know what you then see please.

Customer: replied 1 year ago.
what should I do next
Expert:  Richard replied 1 year ago.

run the repair and when it has completed, let me know what you then see please.

Customer: replied 1 year ago.
it went to startup repair then startup repair cannot repair this computer automatically
Expert:  Richard replied 1 year ago.

ok, do you have the recovery disks that came with the computer with you now?

Customer: replied 1 year ago.
no sir it got misplaced
Expert:  Richard replied 1 year ago.

ok, you are going to either have to order a new batch of recovery disks by calling Acer (which own e-Machines now) on 1-***-***-****.

Or let me know if you can get hold of a windows 7 disk?

Customer: replied 1 year ago.
I have one coming from a company
Expert:  Richard replied 1 year ago.

ok, we need this disk so let me know when you have it please

Customer: replied 1 year ago.
ok thank you
Expert:  Richard replied 1 year ago.

your welcome