Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma’am Which email service are you using let me know the part after @ in your email id for example@ yahoo.com?
How do you open this email usually, is it using any email client like Microsoft Outlook,windows live mail etc.Or using web browsers like Internet explorer, Mozilla, Google Chrome etc.
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Sir/Ma'am checking to see whether you still need my help if so please let me know by answering the above questions so that I can help you better.