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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2057
Experience:  CCNA, A+, MCSE with over 12 years experience.
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How to restore factory settings on asus desk top computer

Customer Question

How to restore factory settings on asus desk top computer essentio series
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the model number of the PC?

Customer: replied 1 year ago.
Essentio series
Expert:  Byron replied 1 year ago.

thank you.

To go back to original factory configuration start or restart the computer and

as soon as you see the Asus logo onscreen begin steadily tapping the F9 key

to begin the process. When the black screen comes up with Window Setup Ems enabled

highlighted press Enter.

Go to System Recovery and select the option to recover to entire hard drive.

Customer: replied 1 year ago.
Cw 5571
Customer: replied 1 year ago.
Or cm 5571
Expert:  Byron replied 1 year ago.

thank you for that.

To go back to original factory configuration start or restart the computer and

as soon as you see the Asus logo onscreen begin steadily tapping the F9 key

to begin the process. When the black screen comes up with Window Setup Ems enabled

highlighted press Enter.

Go to System Recovery and select the option to recover to entire hard drive.

Customer: replied 1 year ago.
Sorry not your fault when my anti virus software expired that is when i was having problem
Expert:  Byron replied 1 year ago.

Are you still able to log in to the machine?

Customer: replied 1 year ago.
No logo for windows comes up but it just glows. Iam hookef up to the internet
Expert:  Byron replied 1 year ago.

This doesn't sound like an anti-virus issue. Hold down the power button to turn off the machine. Wait a few moments and then power it back on and please let me know what shows up on the screen?

After restarting are you able to get to the screen where you enter your password?

Customer: replied 1 year ago.
I am in the bios utility. Is there anything i can do in here
Expert:  Byron replied 1 year ago.

Not at this point. What appears onscreen when the the machine restarts.

Are there any error messages?

Customer: replied 1 year ago.
One second
Customer: replied 1 year ago.
Dma mode 5 status bad
Expert:  Byron replied 1 year ago.

OK. Thank you. That is not a good message. It means that the hard drive has failed and will need to be replaced.

This is what could be called a catastrophic failure. Replacement of the drive is the only resolution.

The least expensive thing to do if you want to keep the computer is to get a new hard drive and order the recovery software

from Asus. It's cheaper than buying a copy of Windows 7. The recovery disks also come with the drivers and original

software that you wouldn't get by just installing a new copy of Windows.

Customer: replied 1 year ago.
Thsnk you
Expert:  Byron replied 1 year ago.

You can get a low cost replacement drive of the same size as you have now from here:

http://tinyurl.com/CM5571-Drive

The recovery software, directly from Asus, you can get from here:

http://us.estore.asus.com/products/15g357126040-15g357159000dp

If you need any other information or have further questions please let me know.

And if you could take a moment before leaving to leave a service rating using the stars

at the top of the page it would be much appreciated.