Welcome to Justanswer. This usually indicates that windows is unable to read the contents of the drive. Which version of windows are you using?
Ok. Can you open my computer and check the drive name.
For e.g D: drive or E:drive
Ok. Open start->cmd , type chkdsk /f l:
There is space between chkdsk and /f and L:
Does it say checking disk
Sorry i can't give you a call right now but i can remote into your system and try to fix this. Is that Ok with you
Basically i want you to click start button on the bottom left of your screen. and choose run. Type cmd and press enter.
nope. replace the and with white space
chkdk /f L:
Just let me know at what time you will be back online. I am usually online from 10 am to 5 pm central time.
Are you online