Hi Welcome to Justanswer
Are you trying to connect the priinter via USB cable or wireless ?
Can you please let me know the exact model number ?
Yes Printer model number
IS the printer connected to router ?
I am not sure about the bt box ..
and printer setup . I will open the question to other experts to help you
I'm sorry about the issue. Are you still able to make a copy from the printer's glass (not print from the computer)?
What happens when you install the printer CD disk or download? Is there any error or message?
What is the brand/model of your Internet modem/router device?
On the printer's screen, are you able to go to the Wireless/Wi-Fi/Network/etc. menu in order to connect it to your Wi-Fi/wireless network name?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you.