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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2040
Experience:  CCNA, A+, MCSE with over 12 years experience.
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I recently bought a Acer chrome book model number Q1VZC I

Customer Question

I recently bought a Acer chrome book model number Q1VZC I got past the first pass code but I can't seem to get past the Google account passcode can you help me in anyway
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. Do you know your gmail e-mail address and password?

Expert:  Byron replied 1 year ago.

If you can't get assistance from the former owner you can also reset your Chromebook to its original factory state from the sign-in screen by pressing Shift + Ctrl + Alt + R and clicking Restart.

Expert:  Byron replied 1 year ago.

It's a lot of keys to push. You may find this helpful:

http://tinyurl.com/Recover-My-Chrome

Expert:  Byron replied 1 year ago.

Hi. Were you able to reset the chromebook and get in?

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