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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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What is wrong trying to reset password and user name I have

Customer Question

what is wrong trying to reset password ***** user name I have trying since 10 oclock am today
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was it working previously? Or is this a new computer?

Do you mean you cannot open any program on your computer at all?

Is there any error or message when resetting the password?

Do you have windows xp, vista, or 7, or 8, 10?

Are the CAPS lock key and/or NUM key lock on or off?

Is there a name or username at the password ***** login screen?

Is there an email address at the password ***** login screen?

Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Are you at this web page on another windows or mac computer or tablet or smartphone?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I never had any satisfaction I keep different user name and password ***** finally I get ask my email address which no one get my doctor needs to communicate with I use her info until all entries don't match
Help
Expert:  Viet - Computer Tech replied 1 year ago.

I do live online support. Can you please tell me what kind of password ***** is asking for?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Are you at this web page on the problematic computer? Or on another computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I have also paid this day for help $36.00 now I have to pay !
Expert:  Viet - Computer Tech replied 1 year ago.

Sorry, please ignore that. I can help you here at this web page. Please let me know the following:

What's the model of the computer you are having issue with?

Can you please tell me what kind of password ***** is asking for?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Are you at this web page on the problematic computer? Or on another computer?

Please reply at the box below. Don't worry, we guarantee our service. Thank you.