I'm sorry about the issue. Was it working previously? Or is this a new computer?
Do you mean you cannot open any program on your computer at all?
Is there any error or message when resetting the password?
Do you have windows xp, vista, or 7, or 8, 10?
Are the CAPS lock key and/or NUM key lock on or off?
Is there a name or username at the password ***** login screen?
Is there an email address at the password ***** login screen?
Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Are you at this web page on another windows or mac computer or tablet or smartphone?
Please reply at the box below. Thank you,