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Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem.
In the bottom left corner there is a box that will either say "search web and windows" or "ask me anything" click on that box.
Type in reset, and then in the list click on reset this pc.
In the window that opens under go back to windows 7 click on get started.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.