Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your Dell computer.
Let me know which pin are you talking about is it when you power on and it asks for pin to enter before you see the Dell splash screen or the pin box comes in windows loign screen.
does it have windows 10 on it?
can you click a picture of the screen where it asks you to enter the pin and post the picture here.
i am not telling you to upgrade however windows 10 is a free update from windows 8
I am the person who will fix the problem for you all you have to do is reply me back and i will give you steps to get it fixed.
upload the picture of the screen i requested you for.
you will see a paper clip like icon on this chat try to save the picture by clicking on the paper clip icon.
or you can uplaod here : http://www.filedropper.com/
no i did not use the filedropper and upload it let me know the link to download its very simple.
it didnt get attached, send it via filedropper link.
you can upload here : http://www.filedropper.com/
let me know once the website opens
i will call you on the landline
take 5 mins i will call you after 5 mins
Hi Peggy as discussed on phone, your windows logon password ***** ***** getting accepted.
I have attempted a reset for the same and the reset code was sent on your yahoo email but it seems your yahoo email is also locked out due to multiple failed login attempts
in such a case you can try logging in to your yahoo email af5ter 12 hours and try the reset code as your windows logon password
however if the baove does not work we will have to reset windows 8
let me know when you would like to continue and i will assist you further