Hi Denise. My name is***** you for your question and the opportunity to assist. The laptop comes with a "hidden" partition that allows you to restore Windows. You will need to back up any data files you wish to retain first though. This will return the laptop to its original factory new state. It will get rid of the Not Genuine message as well.
Good morning, Denise. To perform a recovery first make sure the laptop is plugged in to electrical power.
On start up (before Windows loads) keep tapping the F9 key when the Asus logo appears, to access the recovery partition.Press [Enter] to select Windows Setup [EMS Enabled].Select the language you want to recover and click Next.Read the ASUS Preload Wizard messages and click Next.Select Recover Windows to entire HD.
Follow the on-screen instructions to complete the recovery process.
When complete you'll create a new username and password (you can use your old one)
You'll also have over 100 Windows updates to install.
Hi Denise. Were you able to recover the laptop?
So even after a clean installation of Windows 7 your updates still aren't working?
I've never heard of that before.
Hi Denise. What were the results of the F9 recovery procedure that I posted above earlier?
Thanks Denise. If the F9 recovery isn't working it means the recovery partition was deleted or damaged.
I'm not sure why the people you have been working with didn't recommend getting recovery disks from Asus but that's my recommendation. From this link: http://us.estore.asus.com/
enter k52f in the search box in the upper right corner and click the search (magnifying glass) icon.
A new page will open. Click Notebook Recovery Software
and you can order the recovery software. This will put the laptop in it's like-new state.
These disks contain not only the Windows operating system but the hardware drivers and software that originally
came with the laptop. This is something you won't get from simply re-installing Windows.
If the issues with your notebook screen and monitor are related to someone else working on the laptop as you indicated
above I'm a little hesitant to work on that. If, after restoring the laptop with the rescue disks, the issue still persists (which I don't believe it will) I'll be happy to work on it.