I'm sorry about the issue. I there any error or message?
Who provided you the temporary password?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Hello and thank you for choosing just answer.
The expert before me had asked you a few questions, and has now opted out, (not sure why) but we still need to get the questions answered from you.
What email company, or email service are you using? Is it Gmail? Is it Hotmail? Is it yahoo?
I think we may need to do a remote session....would you like to do this? It makes it 1000 times better to solve your problem.
Or, if you have already solved your problem, and no onger need our help. Please return to let us know.