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Hello & Welcome to JustAnswer. May i connect with you remotely to check the issue directly?
What's the current screen you're seeing on it?
Hold windows key and press R - tell me if you see run dialog?
re-do it and type iexplore.exe and hit enter. Tell me if you can get to internet explorer
Don't worry. Now type www.logmein123.com
on it; hit enter to go that site; and tell me when you see the box asking for a six digit code.
type the code: 676662 - click start download and run/open the downloaded program
please click the downloaded file support-logmeinrescue (save and run it)
what do you see when you press CTRL + J key?
Click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=880024
Hello. Sorry; there was on issue on my side connecting to the internet. Are you still available? Thanks