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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do I install my AVG Internet Security

Customer Question

How do I install my AVG Internet Security
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Are you using the AVG software CD disk or download?

Can you please confirm you have windows xp (or another windows version, such as windows vista, 7 or 8 or 10, etc.)?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Trying to download from Order No.(###) ###-####dated 11.10 2015
Windows XP
Expert:  Viet - Computer Tech replied 1 year ago.

When you download, is there any error or message?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Would be happy to either do remote support or, if it costs more, I would like to cancel my entire order and just get a Free AVG update!
Expert:  Viet - Computer Tech replied 1 year ago.

There is no additional cost, so don't worry. Please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=e1f9882a-2de9-49b7-bbfe-185dcf921ac3&Type=Java

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Computer Tech replied 1 year ago.

1. Click on the website below:

http://tinyurl.com/naw434t

2. Then, press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.

3. Then there, open / run the item called Elsinore.ScreenConnect.Client... and install it.

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 1 year ago.

Let's try another way:

  1. Please click on the website below:
    http://connect.teamviewer.com/
  2. Then download / run the file called TeamViewerQS...
    (If needed, press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.)
  3. Then tell me the ID and password ***** will provide in the TeamViewer program.
  4. Do not close the TeamViewer program.

Please reply at the box below. Thank you.